Shipping Policy

Last updated: August 11, 2026

Please note: delivery times and shipping costs vary depending on the specific product and your location. Estimated delivery dates are provided in good faith but are not guaranteed.

Order processing. Orders are processed within 1–3 business days (Mon–Fri, excluding holidays) after payment is confirmed. You'll get an email with tracking as soon as your order ships. Because our products ship from different fulfillment partners, items in one order may arrive separately.

Delivery estimates. Standard U.S. shipping typically takes about 9–22 business days after processing, and this window varies by product. These are estimates only — actual delivery may be affected by carrier delays, customs, weather, or high-demand periods. We cannot guarantee an exact delivery date.

Shipping cost. Calculated at checkout and may vary by item and order size. Standard shipping is free on U.S. orders over $35.

Shipping Protection (optional). Shipping Protection is an optional service you can add to your order at checkout for a small fee (approximately 2–3% of your order subtotal). When added, it covers the eligible products in your order against loss, theft, or damage that occurs while your package is in transit to you.

To file a claim, email support@plumapet.com within 30 days of the estimated delivery date and include your order number, a description of the issue, and — for damaged items — one or more clear photos. Once a claim is approved, we will, at our discretion, either send a replacement or issue a refund for the affected products.

Shipping Protection covers the products in your order only; the protection fee itself is non-refundable and is not included in any claim. Coverage applies solely during transit to the original delivery address and ends once the carrier marks the package as delivered, except in cases of verified theft. Shipping Protection is optional and may be removed from your cart at any time before checkout. This service is provided directly by Pluma and is not an insurance policy.

Where we ship. United States only at this time.

Tracking. You'll receive a tracking number when your order ships, and can follow it on our Track Order page.

Lost, stolen, or delayed packages. If tracking shows delivered but you didn't receive it, check around your property and with neighbors, then contact your carrier. If still unresolved, email support@plumapet.com. Without Shipping Protection, we are not responsible for packages lost or stolen after confirmed delivery.

Address errors. Please make sure your shipping address is correct at checkout. We are not responsible for orders sent to an incorrect address provided by the customer.