Shipping policy

Shipping Policy

Please note: delivery times and shipping costs vary depending on the specific product and your location. Estimated delivery dates are provided in good faith but are not guaranteed.

Order processing. Orders are processed within 1–3 business days (Mon–Fri, excluding holidays) after payment is confirmed. You'll get an email with tracking as soon as your order ships. Because our products ship from different fulfillment partners, items in one order may arrive separately.

Delivery estimates. Standard U.S. shipping typically takes about 9–22 business days after processing, and this window varies by product. These are estimates only — actual delivery may be affected by carrier delays, customs, weather, or high-demand periods. We cannot guarantee an exact delivery date.

Shipping cost. Calculated at checkout and may vary by item and order size. Standard shipping is free on U.S. orders over $35.

Where we ship. United States only at this time.

Tracking. You'll receive a tracking number when your order ships, and can follow it on our Track Order page.

Lost, stolen, or delayed packages. If tracking shows delivered but you didn't receive it, check around your property and with neighbors, then contact your carrier. If still unresolved, email support@plumapet.com. We are not responsible for packages lost or stolen after confirmed delivery.

Address errors. Please make sure your shipping address is correct at checkout. We are not responsible for orders sent to an incorrect address provided by the customer.