Support

Questions, answered.

Where do you ship, and how long does it take?

We ship across the US. Most orders arrive within about 1–2 weeks depending on the item; you'll get tracking by email as soon as it's on the way.

What's your return policy?

Every order is covered by a 30-day money-back guarantee. If you're not happy, reach out and we'll make it right.

Are your products safe and gentle?

Yes — everything we sell is chosen to be calm and kind for your pet. If we wouldn't use it on our own animals, it's not in the store.

How do I contact you?

Email support@plumapet.com any time and we'll reply within 24 hours.

Do you offer free shipping?

Yes — shipping is free on orders over $35.