Privacy policy

Privacy Policy

Pluma ("we," "us," "our") operates plumapet.com. This policy explains how we collect, use, and protect your information.

Information we collect: contact & order details (name, email, phone, billing/shipping address); payment information (processed securely by our payment providers — we don't store full card numbers); device & usage data (IP, browser, pages visited via cookies/analytics); advertising data via tools such as the Meta (Facebook/Instagram) Pixel, TikTok Pixel, and Google Analytics.

How we use it: to process and fulfill orders and send shipping updates; provide customer support; send marketing emails (only with consent — unsubscribe anytime); measure ads and improve the site; and meet legal obligations.

Sharing: we do not sell your personal information. We share data only with service providers (Shopify, payment processors, shipping carriers, email and advertising platforms) to operate the store, and with authorities where required by law.

Cookies: we use cookies and similar technologies to run the site, remember preferences, and measure advertising. Manage them via our cookie banner and your browser settings.

Your rights: request access to, correction of, or deletion of your data, and opt out of marketing anytime — contact support@plumapet.com.

Security: all transactions are encrypted via SSL/TLS. No method of transmission is 100% secure, but we use industry-standard safeguards.

Changes: we may update this policy; changes are posted here with a new date.